Delete Your FlossBros Account

Last updated: August 11, 2026

Deletion is permanent. FlossBros uses the same account and Firebase backend on Android and iPhone. Deleting the account removes it from both platforms and cannot be undone.

Delete Your Account in the App

The fastest and most secure method is the built-in deletion flow:

  1. Open FlossBros and sign in to the account you want to delete.
  2. Open Settings.
  3. In the Account section, choose Delete Account.
  4. Review the warning, type DELETE, and confirm.

The app submits a deletion request and signs you out. The secure backend then removes the account and associated active-service data.

If You Cannot Sign In

Email hello@flossbros.app with the subject FlossBros account deletion request. Include only the email address used for the account and whether you signed in with Apple, Google, or email and password.

For your protection, we will verify account ownership—normally through the account email—before queueing deletion. Never send us your password, payment-card details, or oral-health notes.

Data Deleted

The deletion process removes or disconnects:

  • Your Firebase Authentication account and FlossBros public, private, and legacy profile records.
  • Floss logs, dates and times, optional notes, bleeding or pain indicators, streak and history data.
  • Achievements, badges, experience data, reminders, preferences, and associated push-notification token stored with the account.
  • Friend connections, requests, nudges, high-fives, and references to your profile in friends' records.
  • Family membership and pending invitations associated with the account. If you own a family group with members, ownership may be transferred so their accounts continue working.
  • Premium entitlement data attached to your active FlossBros profile.

Timing and Limited Retention

Deletion is normally processed promptly but may take up to 30 days. Residual encrypted backup copies may take up to 90 days to expire. We may retain a minimal deletion-request record and limited information required for security, support, legal, tax, accounting, dispute, or fraud-prevention purposes. Deidentified or aggregated analytics and provider-controlled purchase, security, analytics, and diagnostic records may remain until their documented retention periods expire.

Cancel a Subscription Separately

Deleting an account does not cancel, refund, or stop an Apple App Store or Google Play subscription. Cancel through the store that bills you before deleting your account:

Privacy Policies

For more detail about collection, use, sharing, and your rights, read the Android Privacy Policy or the iPhone Privacy Policy.

Questions

Contact hello@flossbros.app if you have questions about deletion or need accessibility assistance with the request process.